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Thank you, Richard Schuetz (again)

December 5, 2023 - For nearly three decades, I’ve been a big fan of Richard Schuetz. Young gaming executives may not know of Richard, but we old-timers have benefitted from his generous and widely... Read more »

Service you can trust. Really.

December 6, 2022 - In my 30 years of writing columns, I’ve focused mainly on the gaming industry. After all, it’s the business I’ve been in all these decades. But every once in a... Read more »

As jobs go wanting, gaming operators increase wages, benefits

June 12, 2021 - It was a rainy April 14 on Mississippi’s Gulf Coast, with temperatures in the high 60s. The Scarlet Pearl Casino in Biloxi was holding a job fair and if no... Read more »

Vegas casino-hotel workers look to have an influence on the 2020 presidential election

December 16, 2019 - If the 2020 presidential election is going to have a ‘Jim Murren moment’, as the gaming industry saw nearly four years ago, it won’t be from Jim Murren. The chairman... Read more »

As retirement nears, Wilmott’s career reflects casino growth and gaming innovation

December 2, 2019 - Tim Wilmott was fresh out of business school when he made a bet on the casino industry. At the time, the U.S. gaming marketplace consisted of just Nevada and New... Read more »

Trumpet master continues to hit the high notes in Las Vegas

May 16, 2019 - I ran into Las Vegas trumpet master Tommy Porrello recently after he’d finished another gig, albeit a somber one. He played taps at the April 27 celebration of life for... Read more »

From the Publisher: Dispatches on ICE London 2019

February 7, 2019 - Entries: February 7, 2019 – Appreciating the last day of ICE February 7, 2019 – Consumer Protection Zone at ICE focuses on responsible gaming February 6, 2019 – Stevens and... Read more »

Ten Operational Tips for 2019

January 30, 2019 - Borrowing a literary technique from my colleague Frank Legato, here’s a list of 10 operational tips that may be useful to make 2019 more productive. I have used everything outlined... Read more »